IT Support Services
Protect your technology while reclaiming your time.
Technology should support your business, not slow it down. TaaS Pak delivers flexible IT support services designed to meet the evolving needs of small to mid-sized companies.
Whether you’re looking to fully outsource your IT or need extra horsepower to support your in-house team, TaaS Pak has you covered. Our Atlanta-based experts are ready to help you reduce downtime, improve security and simplify IT.
TaaS Pak Offers two Options for Meeting Your IT Needs
Managed IT Services
Managed IT services are perfect for businesses seeking full-service IT support without the cost or complexity of managing it in-house. We handle everything, from your helpdesk to your infrastructure, so you can focus on what matters most: running your business.
Co-Managed IT Services
TaaS Pak’s co-managed IT services are ideal for companies with existing IT departments that need additional support. We work as an extension of your team to fill skill gaps and address helpdesk overflow.
What’s Included in Our IT Support Packages?
24/7 Helpdesk Support
Downtime can happen at any time. Your IT team should be available anytime, too. With a 24/7 helpdesk, you’ll always have the support you need to manage whatever comes your way.
Local Experts Based in Atlanta
We’re not just a voice on the phone. Our team of IT professionals is based right here in Atlanta and can provide on-site support when needed.
Fast Response Times
We can act soon after receiving your support request. TaaS Pak will start triaging the situation and give you answers as fast as possible.
Procurement and Logistics
Need help finding new hardware? TaaS Pak handles that, too. We can find, procure, provision and store hardware so your team has everything it needs to stay productive.
Network and Endpoint Security
We provide proactive protection against viruses, ransomware, phishing and other threats. Our continuous monitoring and threat detection capabilities give you peace of mind. Read more about our Cybersecurity protection.
IT Strategy and Consulting
We help you plan for the future with infrastructure reviews and compliance audits. TaaS Pak can deliver an upgrade roadmap and clarify your path forward.
System Monitoring and Maintenance
TaaS Pak monitors your systems around the clock and applies patches and updates automatically. Stop downtime in its tracks with TaaS Pak.
Benefits of Partnering with TaaS Pak
When you team up with TaaS Pak for IT support, you will unlock these advantages:
Stop Thinking About IT
Quit spending hours struggling through IT challenges. Our proven approach to problem-solving eliminates daily tech issues so you can get back to work.
Visibility Into Your Systems
We provide clear reporting, regular performance check-ins and full transparency into your systems so that you’re never left in the dark.
The Right Level of Control
Our co-managed IT option gives your internal team the tools, resources and support they need without giving up ownership or oversight. You are in the driver’s seat, but you can also free your staff of the IT burdens that have plagued them for so long.
Reduce Downtime, Improve Uptime
TaaS Pak focuses on optimal uptime with constant monitoring and fast response times. Our preventive measures reduce costly outages and keep your team connected.
A Scalable Partnership
As your business grows, your IT needs will evolve. Our flexible model adapts with you, without the hassle of hiring or retraining.
Let’s Talk IT
Information technology is meant to support your mission and help you be more productive, not bog you down chasing solutions to IT headaches. TaaS Pak is ready to help. Our Atlanta-based professionals are here to support your business around the clock with personalized service and a fast, local response. Contact us now to schedule your free IT assessment and discover how simple business technology can be.